Croeso i'n system adrodd atgyweirio. Byddwch mor ddisgrifiadol â phosibl a rhowch lun o'r broblem pan fo modd.
Please see below the timeframe we aim to resolve issues depending on the urgency:
Emergency Repairs - Any defect resulting in any one of the following:
- risk of danger to the health, safety, and security of an occupier at the property; or
- risk of danger to the health, safety, and security of a third party at the property; or
- a defect that affects the structure of the property.
We will make it safe as soon as practically possible and normally within 24 hours of notification.
Urgent Repairs - A defect that relates to any of the following and makes the property uninhabitable:
- the exterior of the property; or
- the installations in the property for the supply of water, gas, and electricity and sanitation (including basins, sinks, baths, and sanitary conveniences); or
- heating or hot water.
Where possible these issues will be dealt with within three working days of notification.
Non Urgent Repairs - Any other defect.Will be dealt with as soon as is reasonably practicable and in any event within 28 days.